Refund Policy

If you paid online, you get a full refund (food, delivery fee and service fee) when:

• the shop doesn't accept your order within 10 minutes;
• the shop rejects or cancels your order;
• you cancel before the shop accepts;
• your order is more than 10 minutes past its estimated time and you cancel it.

You don't need to ask. The refund starts by itself and the order page shows its progress.

Once a shop accepts, it starts cooking for you, so you can't cancel unless the order is late (see above). If your plans change, message the shop in the order chat.

For a pickup order, once the shop marks it ready you can't cancel it for being late: the food is waiting for you to collect. If there's a problem when you arrive, contact us.

If something is missing, wrong or not as described, tell the shop in the order chat first; most problems are fixed there. If not, report the shop from the order page or contact us within 24 hours of delivery. We'll review it with the vendor and may arrange a full or partial refund. Please don't tap “I received my order” for food you didn't get.

• Refunds go back to the card or bank account you paid with, through Paystack.
• Most arrive within a few days, but some banks take up to 10 working days.
• We can't refund to a different account, in cash, or for payments made outside AllChow.

Every AllChow order is paid online, so every refund can be made through Paystack. AllChow does not offer pay on delivery, and we can't help with money paid to a vendor in cash or outside AllChow.

If an order that used your first-order discount is cancelled or rejected, the discount is given back so you can use it on your next order.

Vendors deliver orders themselves to the landmark, lodge or gate you choose at checkout, around ABSU Uturu, ABSU Umuahia, Uturu town and Aba. The estimated delivery time is shown when the shop accepts, and you can follow the order live in the app. Any delivery fee is set by the shop and shown before you pay.